Get the app

How our system works

With StadtRAD Hamburg, you can get to your destination flexibly, quickly and cheaply. Booking and renting is done in no time with the app! Whether it's an electric cargo bike or a classic StadtRAD, you can hire your bike in just a few steps.

How StadtRAD neo works

Rental via App

Please note that you will no longer be able to rent bikes by phone call.

Pause

Note that the time you take a break is counted as part of your journey time.

Return

Make sure to return StadtRAD neo properly at a station.

How the conventional StadtRAD works

Rental via App

Open the app and scan the QR code. Press the lock button and pull out the station rope.

Do you have a customer card or key fob? Then tap the display and place the borrowing medium on it. The fitter can then be opened as described above.

Pause

Press the lock button and slide the lock bolt downwards. Tap on "Pause journey: YES" on the display. To continue travelling, tap the display again and enter the opening code (can be found in the app under "Contract"). Please note that you can only pause your journey away from the stations. To prevent the bike from accidentally logging off at the terminal, please keep a distance of at least 50 metres.

Return

Press the red lock button, push the lock bolt down and insert the station rope into the lock. Your journey is complete.