How our system works

With StadtRAD Hamburg, you can get to your destination flexibly, quickly and cheaply. Booking and renting is done in no time with the app! Whether it's a cargo pedelec or a classic StadtRAD, you can rent your bike in just a few steps.

How StadtRAD works

Rental via App

Open the bike by scanning the QR code or select an available bike on the map. The lock pops open.

Renting bikes by phone call is not possible.

Pause

Click on the "Pause" button in the app and close the bike lock. If you want to end your break, click on "Continue" in the app. The lock will open again. Note that the time you take a break is counted as part of your journey time.

Return

Take the bike back to a StadtRAD station and close the bike lock. Your ride is over.

RENT A STADTRAD BY KEY FOB

How to rent a StadtRAD by key ring.

Learn more

How our cargo pedelecs work

A person scanning the QR-code on the bike

Rental via App

Open the app and scan the QR code. Press the lock button and pull out the station cable.

Do you have a customer card or key ring? Then tap the display and place the borrowing medium on it. The lock can then be opened as described above.

Two people loading and securing a cargo pedelec

Pause

Press the lock button and push the lock lever downwards. Tap on "Pause journey: YES" on the display. To continue travelling, tap the display again and enter the opening code (can be found in the app under "Contract"). Please note that you can only pause your journey away from the stations. To prevent the cargo pedelec from accidentally logging off at the terminal, please keep a distance of at least 50 metres.

Return

Press the red lock button, push the lock lever down and insert the station cable into the lock. Your journey is complete.