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Use the search function to find information about a specific topic quickly and easily. We have also grouped common questions according to topic.

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Lost & Found

Found a bike?

Unfortunately, bikes are lost from time to time due to vandalism. If you discover one of our bikes in no-parking zones, in ditches, bushes or other unusual places, you can report it via our app under "Damage" and selecting the category "Bike found", or you can send us an email to

This way we can collect the bikes, repair them and quickly make them available to our customers again.

Thank you for your help!