Mobility made easy

Say goodbye to traffic jams and commuter stress. StadtRAD Hamburg is a fast, flexible and inexpensive way for getting where you want to go. Our system is simple to use, and it only takes a moment to register on our website or via the StadtRAD Hamburg app. Once you've signed up, you can use our fleet of over 2,600 bikes across Hamburg. 

Another advantage: anyone who registers with StadtRAD Hamburg can use the entire Call a Bike rental system anywhere in Germany.

How it works in detail

Bike rental

Hiring bikes...

There are several ways to hire a StadtRAD bike.

...using the app
The StadtRAD Hamburg app shows you available bikes in your vicinity. Select a bike, then click the "Rent" function and tap the display to unlock the bike. You can now press the red button to open the bike's integrated lock. All you have to do then is pull out the station lock on the right, and off you go!

...using the keyring fob 
Tap the display and hold the fob up to it. You can now unlock a StadtRAD bike as described above. It is also still possible to select a bike by using the fob as identification at the terminal.

...by phone
Call the number on the display and include the 5-digit bike ID number, then confirm that you want to hire a bike. Automatic call recognition must be activated on your phone to use this method.

Taking breaks

Want a rest? Be our guest.

If you want to take a break without returning your bike to a station, just use the lock on the rear wheel to immobilise it and select "Yes" on the display to confirm that you are taking a break. The display then shows you are in pause mode, and your personal unlocking code appears briefly. To get going again, use this code to unlock the bike and then press the red button on the lock. You can also find the unlocking code in your personal data on the app.

Please note: make sure you are not near a bike station when taking a break. We recommend being least 30 metres from a terminal, otherwise your bike might accidentally register itself as returned.  

Returning bikes

Ending journeys

Find an available post at a station and press the red button to close the bike lock. You can now insert the lock on the parking post. The system automatically registers your bike's return and shows a brief confirmation message on the display. If there are no available posts, simply lock the bike at the station.

Electric cargo bikes: in Hamburg only

You can look forward to the electrically assisted cargo bikes that will join our fleet in the spring. They are a great way to transport your items after a big day's shopping, or help you get your kids from A to B in a hurry. These e-cargo-bikes are the first of their kind in our public bike hire system in Germany. Information on how to hire and use the new additions to our fleet will be available here soon.

More information

Our apps are designed for iOS and Android: all mobile devices and always free.

Sturdy, easy-to-use and excellent design, our bikes are second to none.

Do you have any questions about hiring and using our StadtRAD bikes? Simply get in touch with us.