StadtRAD Hamburg is Deutsche Bahn's bike sharing service for Hamburg. It is environmentally friendly and affordable!

You can use StadtRAD Hamburg with these tariffs, unless otherwise agreed:

Daily price

The displayed maximum price per day (max. price/day) refers to a ride with one bike up to 24 hours from the start time of the booking. If you want to interrupt the ride, pause the ride but do not end it. New rides are recalculated and do not count towards the daily price of the last ride. As soon as you exceed 24 hours on a ride with one bike, you pay another full daily price. Example: if you ride for 24 hours and 1 minute, we will charge you the price for 2 days (48 hours).

Maximum rental period: Bike sharing is intended to ensure fast and flexible mobility over the last mile. The bikes should therefore only be rented for a short time and then be available again for other users. In the bike sharing systems of Deutsche Bahn Connect GmbH, the maximum rental period is therefore limited to 72 hours (three days) per ride. After that, the rental can be terminated by us. For longer rentals, we recommend a classic bike rental.

Ride pause

Please note that the time you take a pause will be counted as part of your ride time. You will pay a maximum of the daily rate.

Bookings of new StadtRAD bikes with front carrier during pauses are automatically terminated after 24 hours. If the paused StadtRAD is not parked at a station, this will result in a service fee. To avoid this, end the pause before 24 hours have elapsed.

Tariffs with discounts and special agreements

You can use a tariff with a discount or special conditions if you can provide proof of eligibility. This applies, for example, to student and business tariffs, the BahnCard or the Deutschlandticket tariff. If you no longer qualify, we can switch you to the Light tariff with no basic fee.

Special terms of use for cargo pedelecs

Home stations: Cargo pedelecs need a charging station in a sufficiently large space. This is only available at the respective home station of the bike. The respective home station is printed on the bike and is also displayed in the app when the bike is rented. Please only return the cargo pedelec to this home station. Otherwise we will have a lot of work to get the bike back there and we will charge you a service fee of 50 €.

Reservations

You can reserve cargo pedelecs 60 minutes in advance. This reservation does not count as booking time and costs 3 €, which will be credited to you as credit for this ride at the start of the ride. Unused ride credit expires without replacement.

Fares when using other products

With the StadtRAD app, you can also rent bikes from the bike sharing systems Call a Bike, RegioRadStuttgart and StadtRAD Lüneburg. Here, the prices of the local tariff apply without a base fee, unless otherwise agreed:

• Call a Bike: Starter tariff

• RegioRadStuttgart: Light tariff

• StadtRAD Lüneburg: Light tariff

Service fees

For the classic StadtRAD bikes with a back carrier, you can only end your ride at designated StadtRAD stations. Cargo pedelecs must be returned to their home station.
You should also always park a new StadtRAD bike with a front carrier at a StadtRAD station. Bikes parked away from stations mean a lot of extra work for our team. For this reason, we charge a service fee in these cases, depending on where the bike is parked:

Location & Fee

No fee

• At a station

EUR 10 service fee

• Obstructing a public space (our service team must move the bike)

• In a no-parking zone

• returning a bike outside a station (new StadtRAD bikes with front carrier)

EUR 25 service fee

• Outside the municipality

• In a location that is not barrier-free and publicly accessible (courtyard, staircase, basement, etc.)

EUR 50 service fee

• Failure to lock the bike properly

• Failure to return an electric cargo bike to its home station

Payment failure

We charge a flat rate of EUR 5 if the payment process fails, i.e. if you have selected the SEPA direct debit process as a payment method in your account but a direct debit transaction cannot be completed as intended.

Last modified: August 29, 2024