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Help

Use the search function to find information about a specific topic quickly and easily. We have also grouped common questions according to topic.

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Lost & Found

Found a bike?

Unfortunately, bikes are lost from time to time due to vandalism. If you discover one of our bikes in a no-parking zone, ditch, bush or other unusual place, report it via our app under "Damage" or via this form: stadtrad.hamburg.de/en/report-a-bike

This way we can collect the bikes, repair them and quickly make them available to our customers again.

Thank you for your help!