Help
Do you still have questions?
If your questions remain unanswered, our customer service will be happy to help you! Send us a message and we will get back to you as soon as possible or call us at +49 40 - 18 00 43 370.
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Lost & Found
Found a bike?
Unfortunately, bikes are lost from time to time due to vandalism. If you discover one of our bikes in a no-parking zone, ditch, bush or other unusual place, report it via our app under "Damage" or via this form: stadtrad.hamburg.de/en/report-a-bike
This way we can collect the bikes, repair them and quickly make them available to our customers again.
Thank you for your help!