The maximum price shown per day and ride applies to a continuous ride on the same bike for up to 24 hours from the start of the reservation. If you want to take a break during your ride, pause the ride in the app instead of ending it. This way, the same ride continues.

If you end the ride and then start a new one, the new ride will be charged separately. This also applies if you rent the same bike again. The daily rate from the previous ride will not carry over to the new ride.

What is the maximum length of time I can rent a bike?

A single ride can last a maximum of 72 hours, or three days. After that, Deutsche Bahn Connect GmbH may terminate the rental. The bikes are intended for short, flexible rides as part of the bike-sharing program. If you need a bike for longer than three days, we recommend using a traditional bike rental service.

Yes. With the StadtRAD app, you can rent bikes from all DB bike-sharing systems:

Call a Bike StadtRAD Hamburg StadtRAD Lüneburg

If you use Call a Bike, the local rates apply without a base fee, unless otherwise agreed.

You can find an overview of all available cities, stations, and bikes in the StadtRAD app.

Important: Always return the bike to the same city where you rented it. For trips or longer rentals between different cities, we recommend using a traditional bike rental service.

With a single account, you can rent up to four bikes at a time under any StadtRAD Hamburg plan.

Once you've parked the bike at a station, pushed the lock lever all the way down, and locked the bike, your return will be recorded. Your ride will be billed correctly, even if it still appears as active in the app.

Check the app again after a short while. The status of your ride should be updated by then.

You can cancel your account using our cancellation form. To do so, use the cancellation form and submit your cancellation there.

After you cancel, you will receive a confirmation of cancellation from us.

Go to the form

If the lock won't close, first check to see if a spoke on the rear wheel is blocking the lock.

Move the rear wheel slightly until the lock is no longer blocked by a spoke. Press the red lever on the lock all the way down until you hear a beep.

If the lock still won’t close, report the damage in the app under “Help” > “Damage to the bike?” > “Lock won’t close.”

Also, send us a message via the contact form, including the bike number and the time.

You can find the locations of the cargo e-bikes in the app. Available cargo e-bikes are marked on the map with their own icon.

The cargo e-bikes are either located at their own stations or together with other StadtRAD bikes at a charging bollard.

Please note: After your ride, you must return the cargo e-bike to its home station returned and recharged. This is the station where you rented it. If you return it to a different station, we’ll charge a flat service fee of 50 euros.

You can find the cargo e-bikes at the following stations:

Altona: Altona Train Station / Bus Station Altona: S+U Sternschanze / Dänenweg Altona: Schulterblatt / Eifflerstraße Altona: Bruno-Tesch-Platz / Jessenstraße Altona: S Königstraße / Struenseestraße Altona: Fischers Allee / Bleickenallee Altona: Hohenzollernring / Friedensallee Altona: Holstenstraße / Thadenstraße Altona: Felicitas-Kukuck-Straße / Lille Torv Bergedorf: Bergedorf Station / Johann-Meyer-Straße Bergedorf: Korachstraße / Helmuth-Hübener-Weg Bergedorf: Henriette-Herz-Ring / Grachtenplatz Eimsbüttel: Osterstraße / Bismarckstraße Eimsbüttel: U Christuskirche / Fruchtallee Eimsbüttel: U Hoheluftbrücke / Kaiser-Friedrich-Ufer Eimsbüttel: University / Schlüterstraße Eimsbüttel: Eppendorfer Weg / Hoheluftchaussee Eimsbüttel: Allende-Platz / Grindelhof Eimsbüttel: Lappenbergsallee / Near the Apostelkirche Eimsbüttel: U Niendorf Markt / Tibarg Eimsbüttel: U Osterstraße / Heußweg Eimsbüttel: U Klosterstern / Eppendorfer Baum Eimsbüttel: Bundesstraße / University Harburg: Harburger Ring / Neue Straße Harburg: Denickestraße / TUHH Harburg: Im Fischbeker Heidbrook / Apfelbeerenring Harburg: Ernst-Bergeest-Weg / Binnenfeld Hamburg-Mitte: Paulinenplatz / Wohlwillstraße Hamburg-Mitte: Lange Reihe / Lohmühlenpark Hamburg-Mitte: Main Station / Heidi-Kabel-Platz Hamburg-Mitte: U Burgstraße / Hammer Landstraße Hamburg-Mitte: Großneumarkt / Thielbek Hamburg-Mitte: U Feldstraße / Marktstraße Hamburg-Mitte: Oberhafenquartier Nord / Oberhafenbrücke Hamburg-Nord: Kümmellstraße / Robert-Koch-Straße Hamburg-Nord: U Hudtwalckerstraße / Bebelallee Hamburg-Nord: Goldbekplatz / Semperstraße Hamburg-Nord: Weidestraße / Johannes-Prassek-Park Hamburg-Nord: U Lübecker Straße / Marienkrankenhaus Hamburg-Nord: S Landwehr / Ramazan-Avci-Platz Hamburg-North: Mundsburg (U) / Schürbeker Straße Hamburg-North: Saarlandstraße (U) / Wiesendamm Hamburg-North: Jarrestraße / Rambatzweg Hamburg-North: Lortzingstraße / Friedrichsberger Straße Hamburg-North: Lattenkamp (U) / Bebelallee Hamburg-Nord: U Uhlandstraße / Eilenau Hamburg-Nord: Fuhlsbüttler Straße / Hartzloh Hamburg-Nord: S+U Barmbek / Piazzetta-Ralph-Giordano Hamburg-Nord: U Habichtstraße / Steilshooper Straße Hamburg-North: Von-Essen-Straße / Dehnhaide Hamburg-North: Winterlindenweg / Loki-Schmidt-Platz Hamburg-North: Elsässer Straße / Stormarner Straße Wandsbek: U Wandsbek Markt / Wandsbeker Marktstraße Wandsbek: U Ritterstraße / Wandsbeker Chaussee Wandsbek: Herthastraße / Bramfelder Chaussee Wandsbek: Heegbarg / Alstertal Shopping Center

How you can switch your plan depends on which plan you'd like to use in the future:

• Switching to a plan with a base fee: Submit your request to change your plan to our customer service team using the contact form.

• Switching to a plan with no monthly fee: First, cancel your current plan using the contact form. Once the end of your contract has been confirmed, you can re-register and select the plan with no monthly fee.

• Switching to the BahnBonus Status fare: If you are a BahnBonus Status customer with Silver, Gold, or Platinum status, you can only initiate the switch through the BahnBonus app.

More information about the BahnBonus Status fare

If you cancel your contract, it will end at the next possible date. The exact end date of your contract depends on your plan and will be confirmed via email after you cancel.

You can continue to use our bikes until the end of your contract. Until then, you may still incur charges, such as a monthly fee.

After your contract ends, your account will be deleted. As a result, your data will be deleted.

You can find the term of your current contract in your customer profile under “Contract.”

No. The BahnBonus partnership applies exclusively to Call a Bike.

You cannot earn BahnBonus reward points on StadtRAD rides. It is also not possible to redeem BahnBonus rewards for StadtRAD.

Yes. You can pause your trip. The pause can last up to 24 hours and will be counted as part of your trip time. You’ll pay no more than the applicable daily rate.

To resume your ride after a pause, select “Continue Ride” in your current booking. The lock will open, and you can continue your ride.

Important: After a 24-hour pause, the reservation will automatically end. If the bike is in a no-parking zone or outside the city limits at that time, a corresponding fee may apply. Therefore, end the pause well before the 24 hours are up.

Here's how to take a break during a ride on a cargo e-bike:

Tap the display on the cargo e-bike and follow the instructions. Press the red button on the lock, then slide the latch down on the other side. Confirm on the display that you want to take a break from your ride. Your rental period continues during the break. To continue your ride, unlock the cargo e-bike again using your unlock code.

You can only take a break from your ride on the cargo e-bike when you’re away from a station. Stay at least 50 meters away from the station so that the cargo e-bike isn’t accidentally checked out at the terminal.

You can find the next available bike in the app. Allow the app to access your location so that it can show you the bikes and stations near you on the map.

On the map, you can see in real time where bikes are currently available for rent.

Your account may be suspended if, for example, you have an outstanding invoice or your registered payment method is no longer valid.

If your account has been suspended, check your email first. We’ll send you an email explaining the reason for the suspension and the steps you need to take to reactivate your account.

If you’re unable to reactivate your account this way, please contact our customer service.

If the lock won't open, the following steps may help:

Check the rear wheel: Sometimes a spoke gets stuck in the lock. Move the rear wheel a little, and then try to open the lock again.

Check the lock lever: If you've already unlocked the lock using the app but the lock lever is still stuck, gently pull or jiggle the lever.

Report a problem: If you still can't open the lock, report the issue in the app under "Help" > "Bike damaged". Also, send us a message using the contact form and include the bike number and the time.

You can find our contact form in the app and on our website. You can use the contact form to send your inquiry directly to our customer service team.

We will respond to your inquiry in writing as soon as possible. Please submit your inquiry only once, as we process all incoming messages.

Here is our contact form

StadtRAD Park the StadtRAD properly at a station and lock it by sliding the lock bolt down.

Cargo bike Press the red lock button, slide the lock bolt down, and insert the station cable into the lock. Your ride is over.

We'll notify you in the app and via text message if you end your rental outside of a station. Your rental will automatically be put on hold. You'll then have 24 hours to take one of the following actions:

• Continue your ride, and then park the bike at a station.

• Continue to pause the trip (up to 24 hours).

• End your trip and pay the fee for returning the vehicle outside a station.

If you don't take any action, your rental will automatically end after a 24-hour pause, and a fee will be charged in addition to the fare.

You’ll receive your invoice via email as a PDF attachment as soon as the payment is processed. If you can’t find the email, please check your spam folder.

You can also find an overview of your paid trips and fees in the app under “Rides”.

If you still can’t find your invoice in your emails, please contact our customer service team using the contact form.

There may be instances where the return isn't recognized at a station, even though you parked the bike there. In this case, try returning the bike a few meters further inside the station.

If the return is still not recognized, contact our customer service using the contact form in the app or on the website. We’ll review your request and respond in writing. Please submit your request only once, as we process all incoming messages.

You can reserve any StadtRAD bike, including cargo e-bikes, 15 minutes in advance. This reservation does not count as rental time and is free of charge.

You can change your payment method yourself in your customer account. To do so, log in to the app or the website and go to “Profile.” There, you can also update your email address and cell phone number.

You can also change your payment method even if your customer account is currently locked.

For privacy reasons, we cannot accept or change your payment information in writing or over the phone. Therefore, please update your payment method directly in your customer account.

You can pay using the following payment methods:

• Credit Card

• SEPA Direct Debit

Cash payments are not accepted.

Bicycle with front rack:

Using the app:

1. Open the QR code scanner in the app and scan the QR code on a bike whose lock light is flashing green.

2. Slide the slider that appears in the app from left to right to unlock the bike.

Here You'll find an illustrated explanation there.

Using the key fob: Hold the key fob up to the lock until it opens.

Here You'll find an illustrated explanation there.

Bicycle with a rear rack (cargo e-bike):

Via the app:

1. Open the QR code scanner in the app and use it to scan the QR code on the bike in front of you.

2. Slide the slider that appears in the app from left to right.

3. Immediately after that, tap the handlebar display on the bike

4. and then tap the red lock button under the luggage tray.

Using the key fob:

1. Tap the display on the bike's handlebars.

2. Hold your card up to the display.

3. Press the lock button on the rear wheel.

Your account may remain suspended even after you update your payment method if, for example, you still have an outstanding balance.

Therefore, please check whether there are any outstanding payments and whether your new payment method has been added correctly.

If your account remains locked or if the reason for the lock is unclear, please contact our customer service.

If you can't rent a bike, there may be several reasons for this:

• The bike is locked: A bike may not be available for rental due to a malfunction. Some damage, such as to the brakes, may not be immediately visible from the outside. In this case, try to rent a different bike.

• Your payment method is no longer valid: Check to see if your credit card has expired or is about to expire. You can update your payment information under "Profile" > "Payment method".

• Your account has been suspended: If a payment could not be processed, your account may have been suspended. Please check to see if there are any outstanding payments.

• You are not logged in: Check to see if you are logged into your account and if an error message is displayed. If you cannot log in, use the "Forgot Password" option to request a new password.