Get the app
ios badgeandroid badge


Do you have any questions or requests? Just get in touch with us – we're here to help.

*mandatory fields

Help number

You can call us at any time of day or night. 

Hotline:        +49 40 / 82218810 - 0

Lost & Found

Found a bike?

Unfortunately, bikes are lost from time to time due to vandalism. If you discover one of our bikes in no-parking zones, in ditches, bushes or other unusual places, you can report it via our app under "Damage" and selecting the category "Bike found", or you can send us an email to

This way we can collect the bikes, repair them and quickly make them available to our customers again.

Thank you for your help!