[{"data":1,"prerenderedAt":297},["ShallowReactive",2],{"dbc-config":3,"dbc-social-medias":21,"pages-en-questions-and-answers":46,"the-header-en":188,"the-footer-en":235,"dbc-apps-en":296},{"id":4,"client":-1,"customerServicePhoneNumber":5,"logo":6},1,"+4940180043370",{"id":7,"name":8,"alternativeText":9,"caption":9,"width":10,"height":11,"formats":9,"hash":12,"ext":13,"mime":14,"size":15,"url":16,"previewUrl":9,"provider":17,"provider_metadata":9,"createdAt":18,"updatedAt":18,"documentId":19,"publishedAt":20,"focalPoint":9},278,"web_logo.svg",null,224,45,"web_logo_8c4ba87ceb",".svg","image\u002Fsvg+xml",21.18,"\u002Fuploads\u002Fweb_logo_8c4ba87ceb.svg","local","2025-11-12T09:15:52.375Z","i65rchp187mwr12jgjqkn1dp","2026-03-09T13:40:53.960Z",[22,30,38],{"id":23,"channel":24,"link":25,"createdAt":26,"updatedAt":27,"publishedAt":28,"documentId":29},2,"linkedin","https:\u002F\u002Fde.linkedin.com\u002Fcompany\u002Fdeutsche-bahn-connect","2022-08-12T11:24:31.246Z","2022-08-12T11:24:32.095Z","2022-08-12T11:24:32.094Z","viypoqvk88s3r5s76ovn2fjo",{"id":31,"channel":32,"link":33,"createdAt":34,"updatedAt":35,"publishedAt":36,"documentId":37},3,"instagram","https:\u002F\u002Fwww.instagram.com\u002Fdb_callabike\u002F","2022-08-12T11:24:46.332Z","2022-08-12T11:24:47.199Z","2022-08-12T11:24:47.198Z","or8dttwytx43tmjjr6r4jgwu",{"id":39,"channel":40,"link":41,"createdAt":42,"updatedAt":43,"publishedAt":44,"documentId":45},4,"facebook"," https:\u002F\u002Fde-de.facebook.com\u002FStadtRADHamburg\u002F","2023-03-06T09:58:26.646Z","2023-03-06T11:00:30.958Z","2023-03-06T11:00:30.956Z","azfrw22sym7mmx7piq7iza2h",{"content":47,"description":173,"locale":174,"localizations":175,"title":51,"metatags":186,"id":187},[48,69],{"id":49,"text":50,"category_h2":9,"headline_h2":51,"category_h3":9,"headline_h3":9,"css_id":9,"hide_module":52,"button":9,"category_h2_color":53,"category_h3_color":56,"headline_h2_color":58,"headline_h3_color":61,"text_color":63,"background_color":65,"__component":68},257,"Here you’ll find answers to the most frequently asked questions about StadtRAD Hamburg, from registration and bike rental to rates, payment, bike return and help with common issues.","Frequently Asked Questions about StadtRAD Hamburg",false,{"id":54,"color":55},753,"black",{"id":57,"color":55},754,{"id":59,"color":60},595,"primary",{"id":62,"color":60},331,{"id":64,"color":55},641,{"id":66,"color":67},553,"white","content.text",{"id":70,"category_h2":9,"headline_h2":9,"css_id":9,"hide_module":52,"content":71,"category_h2_color":168,"headline_h2_color":170,"__component":172},8,[72,76,80,84,88,92,96,100,104,108,112,116,120,124,128,132,136,140,144,148,152,156,160,164],{"id":73,"headline":74,"text":75},125,"How does the daily rate work with StadtRAD Hamburg?","The maximum price shown per day and ride applies to a continuous ride on the same bike for up to 24 hours from the start of the reservation. If you want to take a break during your ride, pause the ride in the app instead of ending it. This way, the same ride continues.\n\nIf you end the ride and then start a new one, the new ride will be charged separately. This also applies if you rent the same bike again. The daily rate from the previous ride will not carry over to the new ride.\n\n**What is the maximum length of time I can rent a bike?**\n\nA single ride can last a maximum of 72 hours, or three days. After that, Deutsche Bahn Connect GmbH may terminate the rental. The bikes are intended for short, flexible rides as part of the bike-sharing program. If you need a bike for longer than three days, we recommend using a traditional bike rental service.",{"id":77,"headline":78,"text":79},126,"Can I use the app to rent bikes in other cities as well?","Yes. With the StadtRAD app, you can rent bikes from all DB bike-sharing systems:\n\nCall a Bike\nStadtRAD Hamburg\nStadtRAD Lüneburg\n\nIf you use Call a Bike, the local rates apply without a base fee, unless otherwise agreed.\n\nYou can find an overview of all available cities, stations, and bikes in the StadtRAD app.\n\nImportant: Always return the bike to the same city where you rented it. For trips or longer rentals between different cities, we recommend using a traditional bike rental service.",{"id":81,"headline":82,"text":83},127,"How many bikes can I rent at the same time?","With a single account, you can rent up to four bikes at a time under any StadtRAD Hamburg plan.",{"id":85,"headline":86,"text":87},128,"Why is my ride still showing up in the app even though I've locked the bike?","Once you've parked the bike at a station, pushed the lock lever all the way down, and locked the bike, your return will be recorded. Your ride will be billed correctly, even if it still appears as active in the app.\n\nCheck the app again after a short while. The status of your ride should be updated by then.",{"id":89,"headline":90,"text":91},129,"How can I cancel my contract?","You can cancel your account using our cancellation form. To do so, use the cancellation form and submit your cancellation there.\n\nAfter you cancel, you will receive a confirmation of cancellation from us.\n\n[Go to the form](https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fsupport#kontakt)",{"id":93,"headline":94,"text":95},130,"What can I do when the lock on my bike won't close?","If the lock won't close, first check to see if a spoke on the rear wheel is blocking the lock.\n\nMove the rear wheel slightly until the lock is no longer blocked by a spoke.\nPress the red lever on the lock all the way down until you hear a beep.\n\nIf the lock still won’t close, report the damage in the app under “Help” > “Damage to the bike?” > “Lock won’t close.”\n\nAlso, send us a message via the contact form, including the bike number and the time.",{"id":97,"headline":98,"text":99},131,"Where can I find your cargo bikes?","You can find the locations of the cargo e-bikes in the app. Available cargo e-bikes are marked on the map with their own icon.\n\nThe cargo e-bikes are either located at their own stations or together with other StadtRAD bikes at a charging bollard.\n\nPlease note: After your ride, you must return the cargo e-bike to its **home station** returned and recharged. This is the station where you rented it. If you return it to a different station, we’ll charge a flat service fee of 50 euros.\n\nYou can find the cargo e-bikes at the following stations:\n\nAltona: Altona Train Station \u002F Bus Station\nAltona: S+U Sternschanze \u002F Dänenweg\nAltona: Schulterblatt \u002F Eifflerstraße\nAltona: Bruno-Tesch-Platz \u002F Jessenstraße\nAltona: S Königstraße \u002F Struenseestraße\nAltona: Fischers Allee \u002F Bleickenallee\nAltona: Hohenzollernring \u002F Friedensallee\nAltona: Holstenstraße \u002F Thadenstraße\nAltona: Felicitas-Kukuck-Straße \u002F Lille Torv\nBergedorf: Bergedorf Station \u002F Johann-Meyer-Straße\nBergedorf: Korachstraße \u002F Helmuth-Hübener-Weg\nBergedorf: Henriette-Herz-Ring \u002F Grachtenplatz\nEimsbüttel: Osterstraße \u002F Bismarckstraße\nEimsbüttel: U Christuskirche \u002F Fruchtallee\nEimsbüttel: U Hoheluftbrücke \u002F Kaiser-Friedrich-Ufer\nEimsbüttel: University \u002F Schlüterstraße\nEimsbüttel: Eppendorfer Weg \u002F Hoheluftchaussee\nEimsbüttel: Allende-Platz \u002F Grindelhof\nEimsbüttel: Lappenbergsallee \u002F Near the Apostelkirche\nEimsbüttel: U Niendorf Markt \u002F Tibarg\nEimsbüttel: U Osterstraße \u002F Heußweg\nEimsbüttel: U Klosterstern \u002F Eppendorfer Baum\nEimsbüttel: Bundesstraße \u002F University\nHarburg: Harburger Ring \u002F Neue Straße\nHarburg: Denickestraße \u002F TUHH\nHarburg: Im Fischbeker Heidbrook \u002F Apfelbeerenring\nHarburg: Ernst-Bergeest-Weg \u002F Binnenfeld\nHamburg-Mitte: Paulinenplatz \u002F Wohlwillstraße\nHamburg-Mitte: Lange Reihe \u002F Lohmühlenpark\nHamburg-Mitte: Main Station \u002F Heidi-Kabel-Platz\nHamburg-Mitte: U Burgstraße \u002F Hammer Landstraße\nHamburg-Mitte: Großneumarkt \u002F Thielbek\nHamburg-Mitte: U Feldstraße \u002F Marktstraße\nHamburg-Mitte: Oberhafenquartier Nord \u002F Oberhafenbrücke\nHamburg-Nord: Kümmellstraße \u002F Robert-Koch-Straße\nHamburg-Nord: U Hudtwalckerstraße \u002F Bebelallee\nHamburg-Nord: Goldbekplatz \u002F Semperstraße\nHamburg-Nord: Weidestraße \u002F Johannes-Prassek-Park\nHamburg-Nord: U Lübecker Straße \u002F Marienkrankenhaus\nHamburg-Nord: S Landwehr \u002F Ramazan-Avci-Platz\nHamburg-North: Mundsburg (U) \u002F Schürbeker Straße\nHamburg-North: Saarlandstraße (U) \u002F Wiesendamm\nHamburg-North: Jarrestraße \u002F Rambatzweg\nHamburg-North: Lortzingstraße \u002F Friedrichsberger Straße\nHamburg-North: Lattenkamp (U) \u002F Bebelallee\nHamburg-Nord: U Uhlandstraße \u002F Eilenau\nHamburg-Nord: Fuhlsbüttler Straße \u002F Hartzloh\nHamburg-Nord: S+U Barmbek \u002F Piazzetta-Ralph-Giordano\nHamburg-Nord: U Habichtstraße \u002F Steilshooper Straße\nHamburg-North: Von-Essen-Straße \u002F Dehnhaide\nHamburg-North: Winterlindenweg \u002F Loki-Schmidt-Platz\nHamburg-North: Elsässer Straße \u002F Stormarner Straße\nWandsbek: U Wandsbek Markt \u002F Wandsbeker Marktstraße\nWandsbek: U Ritterstraße \u002F Wandsbeker Chaussee\nWandsbek: Herthastraße \u002F Bramfelder Chaussee\nWandsbek: Heegbarg \u002F Alstertal Shopping Center",{"id":101,"headline":102,"text":103},132,"How can I change my plan?","How you can switch your plan depends on which plan you'd like to use in the future:\n\n- Switching to a plan with a base fee: Submit your request to change your plan to our customer service team using the contact form.\n- Switching to a plan with no monthly fee: First, cancel your current plan using the contact form. Once the end of your contract has been confirmed, you can re-register and select the plan with no monthly fee.\n- Switching to the BahnBonus Status fare: If you are a BahnBonus Status customer with Silver, Gold, or Platinum status, you can only initiate the switch through the BahnBonus app.\n\n[More information about the BahnBonus Status fare](https:\u002F\u002Fwww.callabike.de\u002Fen\u002Frail-benefits)",{"id":105,"headline":106,"text":107},133,"What happens if I cancel my contract?","If you cancel your contract, it will end at the next possible date. The exact end date of your contract depends on your plan and will be confirmed via email after you cancel.\n\nYou can continue to use our bikes until the end of your contract. Until then, you may still incur charges, such as a monthly fee.\n\nAfter your contract ends, your account will be deleted. As a result, your data will be deleted.\n\nYou can find the term of your current contract in your customer profile under “Contract.”",{"id":109,"headline":110,"text":111},134,"Can I earn BahnBonus reward points?","No. The BahnBonus partnership applies exclusively to Call a Bike.\n\nYou cannot earn BahnBonus reward points on StadtRAD rides. It is also not possible to redeem BahnBonus rewards for StadtRAD.",{"id":113,"headline":114,"text":115},135,"Can I pause my ride?","Yes. You can pause your trip. The pause can last up to 24 hours and will be counted as part of your trip time. You’ll pay no more than the applicable daily rate.\n\nTo resume your ride after a pause, select “Continue Ride” in your current booking. The lock will open, and you can continue your ride.\n\nImportant: After a 24-hour pause, the reservation will automatically end. If the bike is in a no-parking zone or outside the city limits at that time, a corresponding fee may apply. Therefore, end the pause well before the 24 hours are up.\n\nHere's how to take a break during a ride on a cargo e-bike:\n\nTap the display on the cargo e-bike and follow the instructions.\nPress the red button on the lock, then slide the latch down on the other side.\nConfirm on the display that you want to take a break from your ride. Your rental period continues during the break.\nTo continue your ride, unlock the cargo e-bike again using your unlock code.\n\nYou can only take a break from your ride on the cargo e-bike when you’re away from a station. Stay at least 50 meters away from the station so that the cargo e-bike isn’t accidentally checked out at the terminal.",{"id":117,"headline":118,"text":119},136,"How do I find the nearest available bike?","You can find the next available bike in the app. Allow the app to access your location so that it can show you the bikes and stations near you on the map.\n\nOn the map, you can see in real time where bikes are currently available for rent.",{"id":121,"headline":122,"text":123},137,"How can I unlock my account?","Your account may be suspended if, for example, you have an outstanding invoice or your registered payment method is no longer valid.\n\nIf your account has been suspended, check your email first. We’ll send you an email explaining the reason for the suspension and the steps you need to take to reactivate your account.\n\nIf you’re unable to reactivate your account this way, please contact our [customer service](https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fsupport#kontakt).",{"id":125,"headline":126,"text":127},138,"What can I do if the lock on my bike won't open?","If the lock won't open, the following steps may help:\n\nCheck the rear wheel: Sometimes a spoke gets stuck in the lock. Move the rear wheel a little, and then try to open the lock again.\n\nCheck the lock lever: If you've already unlocked the lock using the app but the lock lever is still stuck, gently pull or jiggle the lever.\n\nReport a problem: If you still can't open the lock, report the issue in the app under \"Help\" > \"Bike damaged\". Also, send us a message using the [contact form](https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fsupport#kontakt) and include the bike number and the time.",{"id":129,"headline":130,"text":131},139,"Where can I find the StadtRAD contact form?","You can find our contact form in the app and on our website. You can use the contact form to send your inquiry directly to our customer service team.\n\nWe will respond to your inquiry in writing as soon as possible. Please submit your inquiry only once, as we process all incoming messages.\n\nHere is our [contact form](https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fsupport#kontakt)",{"id":133,"headline":134,"text":135},140,"How do I lock the bike and end my ride?","**StadtRAD**\nPark the StadtRAD properly at a station and lock it by sliding the lock bolt down.\n\n**Cargo bike**\nPress the red lock button, slide the lock bolt down, and insert the station cable into the lock. Your ride is over.\n\nWe'll notify you in the app and via text message if you end your rental outside of a station. Your rental will automatically be put on hold. You'll then have 24 hours to take one of the following actions:\n\n- Continue your ride, and then park the bike at a station.\n- Continue to pause the trip (up to 24 hours).\n- End your trip and pay the fee for returning the vehicle outside a station.\n\nIf you don't take any action, your rental will automatically end after a 24-hour pause, and a fee will be charged in addition to the fare.",{"id":137,"headline":138,"text":139},141,"Where can I find my invoice!","You’ll receive your invoice via email as a PDF attachment as soon as the payment is processed. If you can’t find the email, please check your spam folder.\n\nYou can also find an overview of your paid trips and fees in the app under “Rides”.\n\nIf you still can’t find your invoice in your emails, please contact our customer service team using the contact form.",{"id":141,"headline":142,"text":143},142,"What should I do if my bike isn't recognized at the station?","There may be instances where the return isn't recognized at a station, even though you parked the bike there. In this case, try returning the bike a few meters further inside the station.\n\nIf the return is still not recognized, contact our customer service using the contact form in the app or on the website. We’ll review your request and respond in writing. Please submit your request only once, as we process all incoming messages.",{"id":145,"headline":146,"text":147},143,"Can I reserve a bike?","You can reserve any StadtRAD bike, including cargo e-bikes, 15 minutes in advance. This reservation does not count as rental time and is free of charge.",{"id":149,"headline":150,"text":151},144,"Where can I change my payment method?","You can change your payment method yourself in your customer account. To do so, log in to the app or the website and go to “Profile.” There, you can also update your email address and cell phone number.\n\nYou can also change your payment method even if your customer account is currently locked.\n\nFor privacy reasons, we cannot accept or change your payment information in writing or over the phone. Therefore, please update your payment method directly in your customer account.",{"id":153,"headline":154,"text":155},145,"What payment methods are available?","You can pay using the following payment methods:\n\n- Credit Card\n- SEPA Direct Debit\n\nCash payments are not accepted.",{"id":157,"headline":158,"text":159},146,"How can I rent a bike?","**Bicycle with front rack:**\n\nUsing the app:\n1. Open the QR code scanner in the app and scan the QR code on a bike whose lock light is flashing green.\n2. Slide the slider that appears in the app from left to right to unlock the bike.\n\nHere You'll find an illustrated explanation there.\n\nUsing the key fob:\nHold the key fob up to the lock until it opens.\n\nHere You'll find an illustrated explanation there.\n\n**Bicycle with a rear rack (cargo e-bike):**\n\nVia the app:\n1. Open the QR code scanner in the app and use it to scan the QR code on the bike in front of you.\n2. Slide the slider that appears in the app from left to right.\n3. Immediately after that, tap the handlebar display on the bike\n4. and then tap the red lock button under the luggage tray.\n\nUsing the key fob:\n1. Tap the display on the bike's handlebars.\n2. Hold your card up to the display.\n3. Press the lock button on the rear wheel.",{"id":161,"headline":162,"text":163},147,"Why is my account still locked even though I've updated my payment method?","Your account may remain suspended even after you update your payment method if, for example, you still have an outstanding balance.\n\nTherefore, please check whether there are any outstanding payments and whether your new payment method has been added correctly.\n\nIf your account remains locked or if the reason for the lock is unclear, please contact our [customer service](https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fsupport#kontakt).",{"id":165,"headline":166,"text":167},148,"Why can't I rent a bike?","If you can't rent a bike, there may be several reasons for this:\n\n- The bike is locked: A bike may not be available for rental due to a malfunction. Some damage, such as to the brakes, may not be immediately visible from the outside. In this case, try to rent a different bike.\n- Your payment method is no longer valid: Check to see if your credit card has expired or is about to expire. You can update your payment information under \"Profile\" > \"Payment method\".\n- Your account has been suspended: If a payment could not be processed, your account may have been suspended. Please check to see if there are any outstanding payments.\n- You are not logged in: Check to see if you are logged into your account and if an error message is displayed. If you cannot log in, use the \"Forgot Password\" option to request a new password.",{"id":169,"color":55},755,{"id":171,"color":60},596,"content.accordion","Find answers to the most frequently asked questions about StadtRAD Hamburg: bike rental and return, rates, payment, the app, your account and customer service.","en",[176],{"id":177,"title":178,"description":179,"path":180,"createdAt":181,"updatedAt":182,"publishedAt":183,"locale":184,"documentId":185},193,"Häufige Fragen zu StadtRAD Hamburg","Antworten auf die häufigsten Fragen zu StadtRAD Hamburg: Erfahre alles zu Ausleihe, Rückgabe, Tarifen, Bezahlung, App, Account und Kundenservice.","fragen-und-antworten","2026-11-10T08:20:07.449Z","2026-11-10T10:23:29.181Z","2026-11-10T10:23:29.299Z","de","g2gkmp3uurhkiugxc18mgypi",[],194,{"en":189},{"locale":174,"selfServiceLink":9,"ctaButton":190,"items":195},{"id":191,"text":192,"link":193,"type":194,"icon":9},73,"Register now","https:\u002F\u002Fstadtrad.hamburg.de\u002Fen\u002Fregister","text",[196,221,225,230],{"id":197,"url":198,"label":199,"icon":9,"items":200},7,"\u002Fen\u002Fhome","For you",[201,205,209,213,217],{"id":202,"label":203,"url":204},11,"Our bikes","\u002Fen\u002Fbikes",{"id":206,"label":207,"url":208},12,"Register","\u002Fen\u002Fregister",{"id":210,"label":211,"url":212},13,"Login","\u002Fen\u002Flogin",{"id":214,"label":215,"url":216},15,"Help","\u002Fen\u002Fsupport",{"id":218,"label":219,"url":220},17,"Cooperations","\u002Fen\u002Fcooperations",{"id":70,"url":222,"label":223,"icon":9,"items":224},"\u002Fen\u002Fhowitworks","How it works",[],{"id":226,"url":227,"label":228,"icon":9,"items":229},9,"\u002Fen\u002Fprices","Prices",[],{"id":231,"url":232,"label":233,"icon":9,"items":234},10,"\u002Fen\u002Fhome#map","Find a bike",[],{"en":236},{"id":23,"locale":174,"faq_link":237,"section_links":239,"legal_links":257,"logo":275},{"id":70,"url":216,"text":238},"FAQ",[240,245,248,251,253],{"id":70,"url":198,"text":199,"sub_links":241},[242,243],{"id":226,"url":204,"text":203},{"id":231,"url":216,"text":244},"Help and Contact",{"id":246,"url":222,"text":223,"sub_links":247},5,[],{"id":249,"url":227,"text":228,"sub_links":250},6,[],{"id":197,"url":232,"text":233,"sub_links":252},[],{"id":231,"url":254,"text":255,"sub_links":256},"https:\u002F\u002Fwww.deutschebahnconnect.com\u002Fen","About us",[],[258,261,264,267,271],{"id":202,"url":259,"text":260},"\u002Fen\u002Fimprint","Imprint",{"id":206,"url":262,"text":263},"\u002Fen\u002Fgtc","GTC",{"id":210,"url":265,"text":266},"\u002Fen\u002Fprivacy-statement","Privacy statement",{"id":268,"url":269,"text":270},14,"\u002Fen\u002Fcancel-contract","Cancel contract",{"id":272,"url":273,"text":274},16,"\u002Fen\u002Faccessibility","Accessibility",{"id":276,"name":277,"alternativeText":9,"caption":9,"width":278,"height":279,"formats":280,"hash":291,"ext":284,"mime":285,"size":292,"url":293,"previewUrl":9,"provider":17,"provider_metadata":9,"createdAt":294,"updatedAt":294,"documentId":295,"publishedAt":294,"focalPoint":9},281,"radkultur_hamburg-wort_bild_marke_v_1-rot-srgb.png",4000,1836,{"thumbnail":281},{"name":282,"hash":283,"ext":284,"mime":285,"path":9,"width":286,"height":287,"size":288,"sizeInBytes":289,"url":290},"thumbnail_radkultur_hamburg-wort_bild_marke_v_1-rot-srgb.png","thumbnail_radkultur_hamburg_wort_bild_marke_v_1_rot_srgb_8bbe8ea79f",".png","image\u002Fpng",245,112,12.26,12258,"\u002Fuploads\u002Fthumbnail_radkultur_hamburg_wort_bild_marke_v_1_rot_srgb_8bbe8ea79f.png","radkultur_hamburg_wort_bild_marke_v_1_rot_srgb_8bbe8ea79f",45.81,"\u002Fuploads\u002Fradkultur_hamburg_wort_bild_marke_v_1_rot_srgb_8bbe8ea79f.png","2026-05-05T14:21:23.830Z","wvgjszreczfva0vxnxiq7wna",[],1794320525619]