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Cancel contract

We are sorry to hear, that you want to cancel your StadtRad Hamburg contract and account.

Please enter your data into following form:

To process your cancellation faster please log in first.

With which you are registered at Call a Bike, StadtRAD or RegioRad.
You can find the customer number in your bills, and the contract number in our apps under More > Tariff & Contract.
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With your cancellation request, your contract will be terminated at the next possible date. In case of cancellation 14 days after contract conclusion/registration, you can no longer use our offer. Of course, all data protection regulations will be observed when handling your personal data. You will receive a confirmation of receipt from us. We will forward your request to the respective service for final processing. We make every effort to process your request quickly. Processing times depend on the volume of notices submitted.